The Internet has re-imagined the possibilities for supporting your customers, but so many companies are still falling flat. Join us to learn the ways customers want to be cared for online, and the tools available to help your company get there.
An accomplished leader and passionate innovator, Wendy Lea has over 3 decades of experience helping companies drive predictable growth through trusted relationships with customers and partners. An expert at leading digital innovation, she’s lived and worked from coast to coast... Read More →
With 31 years of telecommunications experience spanning three continents, Carol ‘s career has taken her from TELUS in Canada to British Telecom (BT) in the U.K. to Bharti Airtel in India, back to TELUS and now founder & principal of Customers First Culture.With senior roles in sales... Read More →
Head of Digital Customer Experience & Social Care, Discover Financial Services
Dan is the head of Digital Customer Experience and Social Care at Discover Card. In this role, he oversees the design and development of the company’s flagship website, Discover.com; leads the company’s social media servicing strategy; and is responsible for the customer experience... Read More →
I am passionate about social media and politics. The Internet has ALWAYS been about connecting people. I saw that 20 years ago when a friend showed me Mosaic. I've been working to integrate it into politics, advocacy and media ever since. I taught the world's first college course... Read More →
Tuesday September 17, 2013 3:15pm - 4:15pm EDT
Industry 2
